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| How much does it cost to use this service? |
This service is completely free of charge
for the user. You simply pay the restaurant's or other stores' usual
prices. There is no service charge of any kind that we charge. |
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| How do I use Veedeliver.com? |
Enter your address and we will show you
all the restaurants, caterers, grocery stores etc. that deliver to that
address, or that offer pick up options. |
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| How do I order online? |
| Just pick the items you would like and
the option to have them delivered, picked up, or shipped. If you don't
have an account already, you'll be directed to create one. We need your
address and phone number so the merchants know where to deliver or ship.
"Please note: we will not sell your information to anyone" |
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| How do I know my order has gone through? |
| When you complete the
checkout process, our computer will tell you that your order has been
sent. We take it from there to make sure that the merchant receives your
order. You will also typically receive an email confirmation message
from us after the restaurant has confirmed your order. |
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| If there is any kind of
problem with you order, we will attempt to contact you by phone and/or
email. Please make sure to always include a current telephone number
where you can be reached, in case we need to contact you. |
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| How do I change or cancel my order after its submitted? |
| If your order is scheduled
for immediate delivery- once your order is submitted and receipt has
been verified by VeeDeliver.com, the merchant will be in process of
preparing your order. For this reason, any alteration or cancellations
to your order are best conveyed directly to the restaurant. You will
find the contact information for the merchant in the email that is sent
to you upon submission of your order. If your order is scheduled for
delivery at some point in the future- advance orders will not be sent
until 1 hour prior to the scheduled time of delivery (depending on the
size of the order). Up until the point it is submitted to the merchant
it will appear in your order history as an "awaiting order", and can be
cancelled by clicking the "cancel order" button. |
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| After an order has been
sent, click on the link provided in your confirmation email - this
will bring you to an online copy of your order, along with the
merchant's contact information. |
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| How do I contact a merchant about my order? |
| If you scheduled your order
for immediate delivery from a merchant: - upon transmission of your
order you will receive an email containing a link to a copy of your
order. The contact information is contained in this email. If you placed
an order scheduled in advance - including orders from local merchants
with delivery the following morning because your order has not yet been
sent, veedeliver.com will make available the merchant's contact
information after the order is in their possession. Advance orders to
merchants will be sent hour to two hour prior to the scheduled time of
delivery (depending on the size of the order). Once the order is sent,
you can obtain the information by clicking on the link in the email sent
to you. |
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| How do I resolve a problem with a current order? |
| If you scheduled your order
for immediate VeeDeliver.com recommends that you contact the merchant
immediately upon notice any problem with your order, including issues
concerning delivery time, preparation or quality of your order. Because
the merchant is responsible for preparing and delivering your order,
they are most capable of and responsible for providing and resolution.
Please log in to your user account to view contact information for
merchants you have ordered from the past 24 hours. If contacting the
merchant has proved unsuccessful, please contact
us. |
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| How do I resolve a problem with an Advance Order? |
| If you placed an order
scheduled in advance because your order has not been sent,
veedeliver.com will make available the merchant's contact information
after the order is in their possession. Advance orders to restaurants
will be sent 1-2 hours prior to the scheduled time of delivery
(depending on the size of the order). Until the time they are sent, you
have the option of cancelling your advance order from your order
history. Once the order is sent, the merchant's contact information will
be displayed on this page. |
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| I have some complaints about my order - to whom should they be addressed? |
| VeeDeliver.com is concerned with
maintaining customer satisfaction with participating merchants. If you
experience any problems with the fulfillment of your order that were not
resolved by the merchant, and wish to register a complaint, please contact
us. |
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| How do I search for merchants? |
| On our homepage, click the
type of merchant you're looking for and enter your delivery area and zip
code. You will be presented with a list of participating merchants (if
available) |
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| The list will be initially ordered by distance,
but can be further sorted by various criteria (delivery fee, minimum
order, cuisine, payment method, etc.) Restaurants or shops which are
closed and/or unavailable for delivery at the selected time will appear
at the bottom of the list. |
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| Please note that not all types of merchants
(restaurant, caterer, grocer, etc.) may be available in your area. |
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| Why is a specific merchant missing from my listings? |
| VeeDeliver.com may
temporarily remove a listing from our website for a number of reasons,
including significant menu updates, undergoing renovations, or an
extended holiday. (If you are missing a merchant that you have ordered
from previously, please contact
us.) |
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| How are the ratings for a merchant generated? |
| The ratings are generated by
from an option survey that is sent to users following their orders
inviting them to rate a merchant's order and performance and product. |
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| Who collects payment for my order? |
| If a cash order, payment is
collected by the merchant. |
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| If paying by credit card, your order will be
processed by VeeDeliver.com (in which case you will be prompted to
specify a tip during the checkout process) or by the merchant themselves
(in which case you will add the tip upon receipt of the order). |
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| Note: in addition to cash or
credit orders, VeeDeliver.com offers a Corporate Account Program
whereby all orders from participating merchants are charged to a single
account and the user is billed monthly. If you expense meals for your
workplace or place orders for large groups or events, please contact
VeeDeliver.com to take advantage of this feature. |
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| Why am I not able to reorder from ALL merchants in my order history? |
| Due to menu updates,
prices and item availability may vary. Items displayed in RED will not
be included automatically with tour re-order. If you re-order from a
merchant, you will be able to revise your original order, payment and
delivery information. |
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| How do I add/remove a Favorite Merchant? |
| Favorite merchants may be added by
clicking the "Add to My Favorites" link located directly underneath the
restaurant ratings on the individual restaurant page. |
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| How do I add/remove a favorite order? |
| Favorite orders may be
added by clicking the "Add to Favorites" link located above the
"Reorder" button in your order history. |
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| Favorite orders may be
deleted from your "favorites" page. |
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| Why don't ALL my favorite merchants appear? |
| The merchants displayed are
those which meet your specific search criteria: delivering to your
specific address, date and time. |
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| How do I subscribe or unsubscribe to VeeDeliver.com newsletters, new restaurant updates and promotion announcements? |
| You can modify your
subscription preferences to any of the emails that we send out - or
specify not to receive any emails at all from the "email notifications"
section of your account. |
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| What if I have not received my order yet? |
| To check the status of an
order, we suggest contacting the merchant directly at the number in the
confirmation email. |
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| I forgot my password - what do I do now? |
| Don't panic, you can reset
your password in the login page. |
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| I've got another question! |
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